Frank Cilona
President/CEO
Responsible for overall administration of Better Business Bureau.
Joy Bender
VP of Operations
Supervises all aspects of Bureau operations and maintains personnel records.
Michelle Guidone
CFO & VP of Membership
Chief financial officer, and maintains sales commissions & records.
Amanda Tietze
Vice President WV Division & Public Relations
Manages all areas of the WV office, IT & network administrator, speaker, editor of YOUR INFORMANT newsletter, and produces bureau press releases and alerts.
Lori Thompson
Accreditation and Financial Specialist
Responsible for processing accreditation, entering payment information, BBBOnline review, and is a student advisor for BBB University.
Cathy Langreder
Accreditiation and Financial Specialist
Responsibile for processing accreditation and entering payment information.
Judy Strawderman
WV Dir of Community Relations
Responsible for WV office operations and BBB relations with consumers, businesses and media in WV.
Diana Hickle
Manager of Complaints & Arbitration
Responsible for company reliability reports, dispute guidance, councilation, mediation, arbitration, and coordinates arbitrations for BBB dispute resolution program.
Terry Corzine
Dispute Resolution
Dispute guidance, conciliation, and mediation.
Cheryl Kellogg
Director of Inquiry Department
Assists consumers seeking company information.
Erica Phelps
Charity & Ad Review Analyst
Prepares reviews of local charitable organizations, Membership Identification Program, and business advertising.
Ray Miller
Executive Field Representative
Accredited Business Development
Dennis Mudry
Business Relations Representative
Accredited Business Development
